Remote Happiness Engineer (Australia)

Support Department | Australia

Join the team and help us build something incredible!

We live and breathe customer support, and strive to provide exceptional experiences for each and every Flywheel user. As a Happiness Engineer, you’ll get to work directly with customers to help them get the most out of the Flywheel platform and do their best work!

You’ll be responsible for understanding customers’ needs, communicating solutions, solving problems, and working with an incredibly talented team to help our customers succeed. We provide support for a wide variety of topics ranging from hosting help and development dilemmas to recommending articles to read or sharing pictures of our cats. (Yep – that’s a true story!)

If you love working with people, enjoy a challenge, and know the right moment to add your favorite gif to an email, we’d love to hear from you!

Apply now!

Think you're a perfect fit?

Here's just a little taste of what we're looking for

Our idea of a perfect candidate is someone who...
  • Has a desire to help people, and a strong sense of empathy for their needs
  • Is genuinely a nice human
  • Holds technical knowledge – You're comfortable with the command line/general internet infrastructure (DNS / SFTP Linux, etc.), and you're excited at the prospect of using the latest technology
  • Has a willingness to learn new things, and an aptitude for technology
  • Has excellent written English – Both short form (emails/chats) and long form (documentation)
This role will be responsible for...
  • Responding to email tickets, online chat or phone calls to help Flywheel customers with their website issues
  • Helping to write excellent help documentation – both for internal use and for our customers
  • Helping customers migrate their sites to Flywheel
  • Debugging and troubleshooting technical problems

Flywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us. If you've built WordPress sites (or are eager to learn), love solving problems for people, and are ready to join a fast-growing company, we'd love to hear from you.

Apply now!

Meet the Support team!

These are the lovely people you'd work with every day.

  • Remote Happiness Engineer (Australia) Dan White Head of Support
  • Remote Happiness Engineer (Australia) Aaron Onken Support Engineer
  • Remote Happiness Engineer (Australia) Johnny Leonovicz Happiness Engineer
  • Remote Happiness Engineer (Australia) Tyler Halstead Support Manager
  • Remote Happiness Engineer (Australia) Josh Collinsworth Happiness Engineer
  • Remote Happiness Engineer (Australia) Megan Pick Happiness Engineer
  • Remote Happiness Engineer (Australia) John Schuncke Happiness Engineer
  • Remote Happiness Engineer (Australia) Dylan Baumann WordPress Performance Manager
  • Remote Happiness Engineer (Australia) Phil Jarrett Happiness Engineer
  • Remote Happiness Engineer (Australia) Joey Teng Happiness Engineer
  • Remote Happiness Engineer (Australia) Eric Swanson Happiness Engineer
  • Remote Happiness Engineer (Australia) Sarah Wakefield Happiness Engineer
  • Remote Happiness Engineer (Australia) Anand Shah Happiness Engineer
  • Remote Happiness Engineer (Australia) Luke Pettipoole Support Manager
  • Remote Happiness Engineer (Australia) Nitant Soni Happiness Engineer
  • Remote Happiness Engineer (Australia) David Rapsey Happiness Engineer
  • Remote Happiness Engineer (Australia) Joao Quintela Happiness Engineer
  • Remote Happiness Engineer (Australia) Daniel Beasley Support Manager
  • Remote Happiness Engineer (Australia) Juan Aguero Happiness Engineer
  • Remote Happiness Engineer (Australia) Kristin Wittkamp Happiness Engineer
  • Remote Happiness Engineer (Australia) Will Mohon Happiness Engineer
  • Remote Happiness Engineer (Australia) Brandon Bakke Happiness Engineer
  • Remote Happiness Engineer (Australia) Robbie Morrissey Happiness Engineer
  • Remote Happiness Engineer (Australia) Justin Hein Happiness Engineer
  • Remote Happiness Engineer (Australia) Christopher Leah Happiness Engineer
  • Remote Happiness Engineer (Australia) Justin Nguyen Happiness Engineer
  • Remote Happiness Engineer (Australia) Rob James Happiness Engineer
  • Remote Happiness Engineer (Australia) Lucy Woodman Happiness Engineer
  • Remote Happiness Engineer (Australia) Jonathan Wilson Happiness Engineer
  • Remote Happiness Engineer (Australia) Ben Turner Happiness Engineer
  • Remote Happiness Engineer (Australia) Genevieve Bachinski Happiness Engineer
  • Remote Happiness Engineer (Australia) Minnie Xuan Happiness Engineer
  • Remote Happiness Engineer (Australia) Omar Sanchez-Guzman Happiness Engineer
  • Remote Happiness Engineer (Australia) Prem Kochar Happiness Engineer
  • Remote Happiness Engineer (Australia) Tray Harrington Happiness Engineer
  • Remote Happiness Engineer (Australia) Madison Haugland Happiness Engineer
  • Remote Happiness Engineer (Australia) Jake Kiley Happiness Engineer
  • Remote Happiness Engineer (Australia) Matt Baum Happiness Engineer
  • Remote Happiness Engineer (Australia) Caleb Long Happiness Engineer
  • Remote Happiness Engineer (Australia) Matthew Selby Happiness Engineer
  • Remote Happiness Engineer (Australia) Christi Nickerson Happiness Engineer
  • Remote Happiness Engineer (Australia) Tyler Stokes Happiness Engineer
  • Remote Happiness Engineer (Australia) Sam Toohey Happiness Engineer
  • Remote Happiness Engineer (Australia) Carolina Monteiro Happiness Engineer
  • Remote Happiness Engineer (Australia) Win Tong Happiness Engineer
  • Remote Happiness Engineer (Australia) Kim Chatham Happiness Engineer
  • Remote Happiness Engineer (Australia) Mike Powell Happiness Engineer
  • Remote Happiness Engineer (Australia) Chris Pepper Happiness Engineer
  • Remote Happiness Engineer (Australia) Roy Chowdhury Happiness Engineer
  • Remote Happiness Engineer (Australia) Matt Smith Happiness Engineer
  • Remote Happiness Engineer (Australia) Elena Dosil Happiness Engineer
  • Remote Happiness Engineer (Australia) Lucas Atkins Happiness Engineer
  • Remote Happiness Engineer (Australia) Drew Karriker Happiness Engineer
  • Remote Happiness Engineer (Australia) Tim Guinan Happiness Engineer
  • Remote Happiness Engineer (Australia) Jack Nolan-Young Happiness Engineer
  • Remote Happiness Engineer (Australia) Brandon Hill Happiness Engineer
  • Remote Happiness Engineer (Australia) Derrick Bailey Happiness Engineer
  • Remote Happiness Engineer (Australia) Krste Remboski Happiness Engineer
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