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Happiness Engineer

Support Department | Omaha, NE

Join the team and help us build something incredible!

The customer support team is the heart of the Flywheel organization. At other companies, support is an afterthought – often a second class citizen – but not here. At Flywheel we live and breathe customer support, and are looking for some amazing people to help us continue to provide an exceptional experience to our customers.

Our support team (we call them Happiness Engineers), focuses on going the extra mile to make sure our customers are happy. They help with all types of issues ranging from servers down to recommending plugins.

Apply now!

Think you're a perfect fit?

Here's just a little taste of what we're looking for

You're a solid fit for this position if...
  • You have a desire to help people, and a strong sense of empathy for their needs
  • You’re genuinely a nice human and love working in a team environment
  • You’ve worked in a customer service related role previously
  • You have a strong work ethic and a desire to improve daily
  • You're willing and able to work the Saturday to Wednesday shift
Our idea of a perfect candidate is someone who...
  • Is comfortable with the command line/general internet infrastructure (DNS / SFTP Linux, etc.)
  • Has a willingness to learn new things, and an aptitude for technology
  • Has excellent written English – both short form (emails/chats) and long form (documentation)
  • Nice-to-have: WordPress knowledge and experience
This role will be responsible for...
  • Responding to email tickets, online chat or phone calls to help Flywheel customers with their website issues
  • Helping to write excellent help documentation – both for internal use and for our customers
  • Helping customers migrate their sites to Flywheel
  • Debugging and troubleshooting technical problems

Flywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us. If you've built WordPress sites (or are eager to learn), love solving problems for people, and are ready to join a fast-growing company, we'd love to hear from you.

Apply now!