Happiness Engineer (Ireland)

Support Department | Ireland

Join the team and help us build something incredible!

We live and breathe customer support, and strive to provide exceptional experiences for each and every Flywheel user. As a Happiness Engineer, you’ll get to work directly with customers to help them get the most out of the Flywheel platform and do their best work!

You’ll be responsible for understanding customers’ needs, communicating solutions, solving problems, and working with an incredibly talented team to help our customers succeed. We provide support for a wide variety of topics ranging from hosting help and development dilemmas to recommending articles to read or sharing pictures of our cats. (Yep – that’s a true story!)

If you love working with people, enjoy a challenge, and know the right moment to add your favorite gif to an email, we’d love to hear from you!

Apply now!

Think you're a perfect fit?

Here's just a little taste of what we're looking for

Our idea of a perfect candidate is someone who...
  • Has a desire to help people, and a strong sense of empathy for their needs
  • Is genuinely a nice human
  • Holds technical knowledge – You're comfortable with the command line/general internet infrastructure (DNS / SFTP Linux, etc.), and you're excited at the prospect of using the latest technology
  • Has a willingness to learn new things, and an aptitude for technology
  • Has excellent written English – Both short form (emails/chats) and long form (documentation)
  • Is authorized to live and work in Ireland
This role will be responsible for...
  • Responding to email tickets, online chat or phone calls to help Flywheel customers with their website issues
  • Helping to write excellent help documentation – both for internal use and for our customers
  • Helping customers migrate their sites to Flywheel
  • Debugging and troubleshooting technical problems

Flywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us. If you've built WordPress sites (or are eager to learn), love solving problems for people, and are ready to join a fast-growing company, we'd love to hear from you.

Apply now!

Meet the Support team!

These are the lovely people you'd work with every day.

  • Happiness Engineer (Ireland) Dan White Head of Support
  • Happiness Engineer (Ireland) Aaron Onken Support Engineer
  • Happiness Engineer (Ireland) Johnny Leonovicz Happiness Engineer
  • Happiness Engineer (Ireland) Tyler Halstead Support Manager
  • Happiness Engineer (Ireland) Josh Collinsworth Happiness Engineer
  • Happiness Engineer (Ireland) Megan Pick Happiness Engineer
  • Happiness Engineer (Ireland) John Schuncke Happiness Engineer
  • Happiness Engineer (Ireland) Dylan Baumann WordPress Performance Manager
  • Happiness Engineer (Ireland) Phil Jarrett Happiness Engineer
  • Happiness Engineer (Ireland) Joey Teng Happiness Engineer
  • Happiness Engineer (Ireland) Eric Swanson Happiness Engineer
  • Happiness Engineer (Ireland) Sarah Wakefield Happiness Engineer
  • Happiness Engineer (Ireland) Anand Shah Happiness Engineer
  • Happiness Engineer (Ireland) Luke Pettipoole Support Manager
  • Happiness Engineer (Ireland) Nitant Soni Happiness Engineer
  • Happiness Engineer (Ireland) David Rapsey Happiness Engineer
  • Happiness Engineer (Ireland) Joao Quintela Happiness Engineer
  • Happiness Engineer (Ireland) Daniel Beasley Support Manager
  • Happiness Engineer (Ireland) Juan Aguero Happiness Engineer
  • Happiness Engineer (Ireland) Matt Assadi Happiness Engineer
  • Happiness Engineer (Ireland) Kristin Wittkamp Happiness Engineer
  • Happiness Engineer (Ireland) Will Mohon Happiness Engineer
  • Happiness Engineer (Ireland) Brandon Bakke Happiness Engineer
  • Happiness Engineer (Ireland) Robbie Morrissey Happiness Engineer
  • Happiness Engineer (Ireland) Justin Hein Happiness Engineer
  • Happiness Engineer (Ireland) Christopher Leah Happiness Engineer
  • Happiness Engineer (Ireland) Justin Nguyen Happiness Engineer
  • Happiness Engineer (Ireland) Rob James Happiness Engineer
  • Happiness Engineer (Ireland) Lucy Woodman Happiness Engineer
  • Happiness Engineer (Ireland) Jonathan Wilson Happiness Engineer
  • Happiness Engineer (Ireland) Ben Turner Happiness Engineer
  • Happiness Engineer (Ireland) Genevieve Bachinski Happiness Engineer
  • Happiness Engineer (Ireland) Minnie Xuan Happiness Engineer
  • Happiness Engineer (Ireland) Omar Sanchez-Guzman Happiness Engineer
  • Happiness Engineer (Ireland) Prem Kochar Happiness Engineer
  • Happiness Engineer (Ireland) Tray Harrington Happiness Engineer
  • Happiness Engineer (Ireland) Madison Haugland Happiness Engineer
  • Happiness Engineer (Ireland) Jake Kiley Happiness Engineer
  • Happiness Engineer (Ireland) Matt Baum Happiness Engineer
  • Happiness Engineer (Ireland) Caleb Long Happiness Engineer
  • Happiness Engineer (Ireland) Matthew Selby Happiness Engineer
  • Happiness Engineer (Ireland) Christi Nickerson Happiness Engineer
  • Happiness Engineer (Ireland) Tyler Stokes Happiness Engineer
  • Happiness Engineer (Ireland) Sam Toohey Happiness Engineer
  • Happiness Engineer (Ireland) Sean Jackson Happiness Engineer
  • Happiness Engineer (Ireland) Carolina Monteiro Happiness Engineer
  • Happiness Engineer (Ireland) Win Tong Happiness Engineer
  • Happiness Engineer (Ireland) Kim Chatham Happiness Engineer
  • Happiness Engineer (Ireland) Mike Powell Happiness Engineer
  • Happiness Engineer (Ireland) Chris Pepper Happiness Engineer
  • Happiness Engineer (Ireland) Roy Chowdhury Happiness Engineer
  • Happiness Engineer (Ireland) Matt Smith Happiness Engineer
  • Happiness Engineer (Ireland) Elena Dosil Happiness Engineer
  • Happiness Engineer (Ireland) Lucas Atkins Happiness Engineer
  • Happiness Engineer (Ireland) Drew Karriker Happiness Engineer
  • Happiness Engineer (Ireland) Tim Guinan Happiness Engineer
  • Happiness Engineer (Ireland) Jack Nolan-Young Happiness Engineer
  • Happiness Engineer (Ireland) Brandon Hill Happiness Engineer
  • Happiness Engineer (Ireland) Derrick Bailey Happiness Engineer
  • Happiness Engineer (Ireland) Krste Remboski Happiness Engineer
  • Happiness Engineer (Ireland) Letitia Bevan Happiness Engineer
  • Happiness Engineer (Ireland) Eden Day Happiness Engineer