Remote Happiness Engineer

Support Department | United States

Join the team and help us build something incredible!

We live and breathe customer support, and strive to provide exceptional experiences for each and every Flywheel user. As a Happiness Engineer, you’ll get to work directly with customers to help them get the most out of the Flywheel platform and do their best work!

You’ll be responsible for understanding customers’ needs, communicating solutions, solving problems, and working with an incredibly talented team to help our customers succeed. We provide support for a wide variety of topics ranging from hosting help and development dilemmas to recommending articles to read or sharing pictures of our cats. (Yep – that’s a true story!)

If you love working with people, enjoy a challenge, and know the right moment to add your favorite gif to an email, we’d love to hear from you!

Apply now!

Think you're a perfect fit?

Here's just a little taste of what we're looking for

Our idea of a perfect candidate is someone who...
  • Has a desire to help people, and a strong sense of empathy for their needs
  • Has intermediate knowledge of WordPress and WordPress Plugins and Themes
  • Holds basic to advanced knowledge of Apache and NGINX
  • Holds basic to advanced knowledge of MySQL
  • Is comfortable with the command line/general internet infrastructure (DNS / SFTP Linux, etc.)
  • Is willing to learn new things, and has an aptitude for technology
  • Has familiarity with server infrastructure providers (Amazon Web Services, Digital Ocean, etc)
  • Has experience accurately describing and communicating issues to clients with and without developer backgrounds
This role will be responsible for...
  • Responding to email tickets, online chat or phone calls to help Flywheel customers with their website issues
  • Troubleshooting the most technical of issues, escalated from our Tier 1 support team
  • Debugging performance issues related to PHP and/or WordPress sites using New Relic or similar tools
  • Digging into and solving technical issues related to anything along the LAMP stack
  • Combing through logs to identify errors being generated from code being executed on the server

Flywheel’s customers are some of the top designers and agencies in the world, and they build beautiful, amazing websites with WordPress. The job of the support team (and everyone at Flywheel) is to help them focus on doing what they love – and leave the hosting to us. If you’ve built WordPress sites, love solving problems for people, and are ready to join a fast-growing company, we’d love to hear from you.

Apply now!

Meet the Support team!

These are the lovely people you'd work with every day.

  • Remote Happiness Engineer Dan White Head of Support
  • Remote Happiness Engineer Aaron Onken Support Engineer
  • Remote Happiness Engineer Johnny Leonovicz Happiness Engineer
  • Remote Happiness Engineer Tyler Halstead Support Manager - Remote
  • Remote Happiness Engineer Josh Collinsworth Happiness Engineer
  • Remote Happiness Engineer Megan Pick Happiness Engineer
  • Remote Happiness Engineer John Schuncke Happiness Engineer
  • Remote Happiness Engineer Dylan Baumann Front-End Engineer
  • Remote Happiness Engineer Phil Jarrett Happiness Engineer
  • Remote Happiness Engineer Joey Teng Happiness Engineer
  • Remote Happiness Engineer Eric Swanson Happiness Engineer
  • Remote Happiness Engineer Sarah Sears Happiness Engineer
  • Remote Happiness Engineer Anand Shah Happiness Engineer
  • Remote Happiness Engineer Luke Pettipoole Support Manager
  • Remote Happiness Engineer Nitant Soni Happiness Engineer
  • Remote Happiness Engineer David Rapsey Happiness Engineer
  • Remote Happiness Engineer Joao Quintela Happiness Engineer
  • Remote Happiness Engineer Daniel Beasley Support Manager
  • Remote Happiness Engineer Juan Aguero Happiness Engineer
  • Remote Happiness Engineer Kristin Wittkamp Happiness Engineer
  • Remote Happiness Engineer Jeremy Paavola Happiness Engineer
  • Remote Happiness Engineer Will Mohon Happiness Engineer
  • Remote Happiness Engineer Brandon Bakke Happiness Engineer
  • Remote Happiness Engineer Robbie Morrissey Happiness Engineer - Intern
  • Remote Happiness Engineer Justin Hein Happiness Engineer
  • Remote Happiness Engineer Christopher Leah Happiness Engineer
  • Remote Happiness Engineer Justin Nguyen Happiness Engineer
  • Remote Happiness Engineer Rob James Happiness Engineer
  • Remote Happiness Engineer Lucy Woodman Happiness Engineer
  • Remote Happiness Engineer Jonathan Wilson Happiness Engineer
  • Remote Happiness Engineer Ben Turner Happiness Engineer
  • Remote Happiness Engineer Genevieve Bachinski Happiness Engineer
  • Remote Happiness Engineer Minnie Xuan Happiness Engineer
  • Remote Happiness Engineer Omar Sanchez-Guzman Happiness Engineer
  • Remote Happiness Engineer Prem Kochar Happiness Engineer
  • Remote Happiness Engineer Tray Harrington Happiness Engineer
  • Remote Happiness Engineer Madison Haugland Happiness Engineer
  • Remote Happiness Engineer Jake Kiley Happiness Engineer
  • Remote Happiness Engineer Elise Fertwagner Sales Development Representative
  • Remote Happiness Engineer Matt Baum Happiness Engineer
  • Remote Happiness Engineer Caleb Long Happiness Engineer
  • Remote Happiness Engineer Matthew Selby Happiness Engineer
  • Remote Happiness Engineer Christi Nickerson Happiness Engineer
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