Faces of Flywheel: Meet Rick
Faces of Flywheel is an ongoing series that focuses on the members of the Flywheel team.
Meet Rick (and Lily–Flywheel’s office dog). Rick is Flywheel’s co-founder and CMO (Chief Marketing Officer or Chief Migration Officer–whichever you prefer). He spends most of his days heading up the marketing team. He’s also in charge of design and UX at Flywheel (which means he designed the beautiful site you’re on right now). He’s also the owner of Flywheel’s official office dog, Lily.
Twitter handle: @rickknudtson
Drink of choice: Deshutes’ Fresh Squeezed IPA
Guilty pleasure: Reality Crime Shows
Favorite place in the world: San Francisco
Current favorite song: Air Dubai – Afterglow
I recently interviewed with you at Flywheel and you offered to get some coffee sometime. I would love to take you up on that offer! When is a good time to meet?
I just want to share with you my experience of calling Flywheel support team.
The first time, Collin Wyler helped me with FTP issues. He really gave me a great help. By letting me sharing my screen with him through Uberconference call, he guides me patiently and explains things in detail. I really appreciate his help.
The second time, I have issues with migrating my website to GoDaddy. Eric Swanson called me. But he occurs to me as impatient and told me to look through the local community blog post myself.
He sent me the link of all the data and told me to give the link to godaddy hosting manager. I told him, the data is from 4/6/2018 and it’s not complete and asked him how should I update the data? He told me to go to local community blog post and not willing to help me out.
I’m committed to a successful support team of your company. That’s why I decided to leave you a comment about my experience with the support team.
I would really like to talk with Collin again because I’m left with stress, confusion and not being helped after talking with Eric.
I’m sorry to hear about your troubles migrating your site from Local to GoDaddy.
Our support team is best equipped to help with questions related to the Flywheel hosting platform, where we have access to all the diagnostic tools and resources needed to troubleshoot. Every host’s process is a little different, so we’d be flying blind trying to provide support for another hosting service.
That’s why for Local, we encourage users to engage with the Flywheel community, where you can find other members experiencing similar scenarios and launching sites on other hosts. I found this article, which might be able to help you get started on GoDaddy!
If you have any more questions, the Local Community will be the best place to connect with others that can help! And your own posts might be able to help others, too. :)
Thanks for taking the time to share your feedback. Best of luck getting your site launched!