Why you should use a contact form

Ashley Gainer's Layout avatar

It’s probably no surprise that the contact page is among the top three most important pages of any website. Being reachable is critical when you’re trying to connect with your particular audience. When there’s no way to reach you, there’s no way to have a dialogue — which leaves needs unspoken, insights unseen, and ultimately money on the table.

Not exactly the goal, is it?

Contact info is a “must”

That’s how you get work, right? You get contacted! And many times, that contact comes through your website. It could be generated by a sales page, a Google search, a referral link, or any other method. But more often than not, your market gets in touch with you via your website, where they’ll then look for a way to contact you. (Though a strong referral network may also send work directly to your inbox, bypassing your website altogether!)


Ultimately, being reachable means your potential clients have access to you, and they need this access before they’re going to buy. If you’re hard to reach, you leave lots of doubts about you unaddressed in a prospect’s mind. And most people aren’t inclined to hire you if they have doubts about you.

Why you should use a contact form instead of an email address

There are opposing schools of thought about whether to use a contact form or an email address (including a clickable one) on your contact page. There are some very real advantages to using a contact form, though:

  • It keeps them there. A contact form allows your prospective client to stay on your site. Just posting an email address requires the visitor to open up their email client, copy/paste or type your email address (or click the link you provide), and then write their message there. They’ve gone off your site and into their inbox, which is setting them up to get distracted and possibly even fail to get in touch at all.
  • It reduces spam. Putting an email address out on the internet is basically begging for more spam. Protecting your email address makes it harder for spammers to find you, which reduces your email burden and saves you time. It’s easy to share your email address with your new contact once they’ve filled out your form, and you’ve bypassed a bit of gunk in your spam filters in the meantime.
  • It allows  you to vet new prospects. A contact form allows you to request, or even require, specific pieces of information before the form is sent. This sets up filters that are working for you before the new inquiry even comes to you. Ask about what type of work the prospect is interested in (e.g. a redesign or a new site from scratch), when the best time to reach them is, and what their phone number is (though research shows that requiring a phone number dramatically reduces the conversion rate of the contact form, so be careful).
  • It’s easier for the user. Contact forms can often sync up with the visitor’s browser autofill features, making it even easier and faster to fill out. It’s simple, it’s straightforward, and it’s less clunky than shifting to an email client and then coming back to your site.  And in my experience, I’ve found that many web users prefer a contact form rather than sending an email to an email address. (Because of this, I offer both an email address and a contact form on my site.)


Final thoughts on the contact form

If you plan to use a contact form and you aren’t interested in coding one, you’ve got plenty of options using plugins, including Pirate Forms, Ninja Forms, Contact Form 7, and WordPress’s Jetpack. Many of these plugins allow for easy customization and will fit seamlessly into any design.

If you aren’t convinced about the merits of using a contact form instead of an email address for your contact page, that’s fine. It’s a long-standing debate that likely won’t resolve anytime soon. Follow your personal preference, and if that doesn’t reduce the number of inquiries you’re getting, you’re probably doing fine.

Ultimately the goal is to be easy to contact, and the method of how you’re reached isn’t as critical as simply being reachable in the first place. Not being reachable puts up a barrier, quite literally, between you and your market.

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Comments ( 2 )

  1. Gillian

    January 30, 2016

    I've had great difficulties with the contact form entries not getting through to me. Flywheel did everything they could, but it was at the server side. They whitelisted my email address and so on. Finally, in the end they suggested a service like Mandrill, but I'm a small business and the costs are high right now with the Canadian vs US dollar, so I just put my email address right on the Contact page.

    No problems from this point forward. :)

  2. abhishek

    January 27, 2016

    Sometimes it becomes very problematic when people keep writing for random things.

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