Fancy Chap, Inc. (“us”, “we”, or “our”) operates www.getflywheel.com (the “Site”).
While using the Site, we may ask you to provide us with certain Personal Information that can be used to contact or identify you in order to use features of the Site that are only available to registered users. We may also collect contact information so that you can place orders, request information and request support.
To create or update an account, you supply us with an email address, phone number, password, domain and/or other similar account details. In addition, you provide us with billing details, such as credit card information, banking information and/or billing address.
When you contact us we may ask for information that allows us to validate the inquiry, request specific information related to the reason you have contacted us, or contact you upon resolution of your inquiry.
Like many site operators, we collect information that your browser sends whenever you visit the Site (“Log Data”). This Log Data may include information such as: your computer’s Internet Protocol (“IP”) address, browser type, browser version, the time and date of your visit, the pages of our Site that you visit, the time you spend on those pages, and other site usage statistics. We use this information to help personalize search results, diagnose problems with our services, and to administer the Site. This is not linked to any Personal Information, except to the extent necessary to prevent fraud or abuse on our system.
Our customers may collect personal data in connection with the service we provide to them. Our customers control the personal data they collect, and we will not use or disclose that personal data except as authorized or directed by the customer in the course of our provision of the services. If your personal data is controlled by one of our customers and you have concerns about the way that data is managed, please contact that customer directly.
We strongly believe in both minimizing the Personal Information we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the services, or (3) as we might be required or permitted for legal compliance or other lawful purposes.
We will only use the Personal Information we collect as reasonably necessary (a) to allow you to use and interact with the Site; (b) to provide the services to you as our customer; (c) to inform our continued development of the Site and the services; (d) to communicate with you from time to time in response to your requests for information or as may be relevant to your account with us; (e) to send marketing communications related to the services we provide; (f) as required by applicable law or legal requirements pertaining to records retention or for internal administrative purposes; or (g) as specifically authorized by you in writing.
From time to time, we may use your Personal Information to contact you by e-mail concerning our services. These communications are often intended to inform you of important information regarding your account, or about general services provided by us and/or its affiliates. If you do not want to receive email from us or our affiliates regarding new services, please click the “unsubscribe” link which is included at the bottom of any email you receive from us. However, in order to fulfill our service obligations to you, we will continue to send you emails regarding your account administration, as well as any necessary information, such as renewal notices and instructions. By providing us with your email address you consent to receiving communications from us electronically and all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. When permitted, we will disclose to any customer that is the subject of a government investigation and any data requests pertaining to customers’ Personal Information and/or hosted data.
The security of your Personal Information is important to us, and we use generally accepted security measures to protect against the loss, misuse or alternation of the information under our control, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We strive to use commercially acceptable means to protect your Personal Information, but we cannot guarantee its absolute security.
If you have any questions about the security of your Personal Information, you can contact us at [email protected]. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
We are a voluntary participant in the EU-U.S. Privacy Shield Framework (“EU Framework”), which you can learn more about at the U.S. Department of Commerce’s Privacy Shield site at https://www.privacyshield.gov. We are committed to the principles of the EU Framework and we subject all Personal Information we collect to those principles. As a participant, we are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission and any other authorized U.S. agency.
We may be required to disclose Personal Information in response to lawful requests by public authorities, including complying with national security or law enforcement requirements. In addition, we comply with the onward transfer liability provisions regarding your Personal Information.
You have the right to access Personal Information we have collected about you and can request us to make updates or corrections to your Personal Information. You also have the right to request that we delete your data if you believe it has been processed in violation of the EU Framework principles.
In compliance with the Privacy Shield principles, we commit to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at [email protected].
We are committed to cooperate with EU data protection authorities (“DPAs”) and to comply with the advice given by such authorities with regards to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.
Further, we are committed to refer unresolved Privacy Shield complaints to TrustArc, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.trustarc.com/consumer-resources/dispute-resolution/ for more information or to file a complaint. The services of TrustArc are provided at no cost to you.
You may also, under certain conditions, invoke binding arbitration. The process for binding arbitration is described at the Privacy Shield site: https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
The list of participants in the EU Framework is available at https://www.privacyshield.gov/list.
We comply with the Swiss-U.S. Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from Switzerland. We have certified that we adhere to the Swiss-U.S. Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability. To learn more about the Swiss-U.S. Privacy Shield and to view our certification, visit https://www.export.gov/safeharbor_swiss.
In compliance with the Privacy Shield principles, we commit to resolve complaints about our collection or use of your personal information. Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at [email protected].
We are committed to cooperate with EU data protection authorities (“DPAs”) and to comply with the advice given by such authorities with regards to unresolved Privacy Shield complaints concerning human resources data transferred from Switzerland in the context of the employment relationship.
We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, performing analyses of our services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested services. These companies are prohibited from retaining, sharing, storing or using your Personal Information for any secondary purposes.
We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have. If others give us your information, we will only use that information for the specific reason for which is was provided to us.
When your account is cancelled (either voluntarily or involuntarily) all of your Personal Information is deleted and/or anonymized. However, deactivation of your account does not mean your Personal Information has been deleted from our database entirely. We may keep your Personal Information for as long as reasonably required to meet the purposes described herein. Additionally, we will retain this information as required by law, as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. You may access, correct, or request deletion of your personal information by contacting us at [email protected].
To deactivate your account, please contact us at https://getflywheel.com/help.
We will respond to your request for access or to modify or deactivate your information within thirty (30) days.
Note that when your Personal Information is reasonably necessary for us to provide you services, or for the operation of our network, the collection, use and disclosure of Personal Information is required and you cannot opt-out or delete the information without terminating your services. If your Personal Information is not reasonably necessary for the provisioning of the services or for the operation of our system, you will have the choice to withdraw your consent by opting out. For example, where you have provided express consent for the use of specific services for marketing purposes, you can opt-out later on as you like. Similarly, you can opt-out of your Personal Information being used for a variety of marketing communications by us, including telemarketing or addressed marketing mail, or commercial electronic messages like emails and SMS messages by modifying your subscription settings.
Our services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any Personal Information, please contact us.
If you are a resident of the State of California, this Section addresses your rights and our obligations under the California Consumer Privacy Act of 2018 (“CCPA”). Terms used in this Section have the same meaning as provided in the CCPA.
Our Site collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, our Site has collected the following categories of personal information from visitors within the last 12 months:
Examples: A real name, IP address, email address, account name, or other similar identifiers.
Category: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
Examples: A name, address, telephone number, and (if you are applying for a job) your current employment and employment history.
Category: Internet or other similar network activity.
Examples: Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
Category: Geolocation data.
Examples: Physical location or movements.
Personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
We may use, or disclose the personal information we collect for one or more of the following business purposes:
We disclose all of the above categories of personal information to our third-party service providers subject, in each case, to a written contract that describes the business purpose of the disclosure and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We do not and will not sell your personal information.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will provide:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
To exercise the access, data portability, and deletion rights described above, you can contact us as described below. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an electronic message through our website or write us at our address listed on our webpage.