Help articles Frequently Asked

Can I change the data center location of my site?

Note

The information below is ONLY for single site subscriptions! For bulk plans, all sites within the bulk plan must remain on the same server. While the steps below can be used to move a single site into or out of a bulk plan, there is not currently any way to have sites sharing a bulk plan on different servers. Contact [email protected] if you’re interested in moving your entire bulk plan and all of its sites to a new data center. 

While it’s not possible to simply move an individual Flywheel site from one data center to another, there is a fairly simple workaround to accomplish the same thing: you can instead clone the site to a new data center! Here’s how:

1

Back up the site

The original site won’t be affected by the cloning process, but since the clone will be created from the newest backup, this will ensure that any recent changes to the site are included in the clone. (Obviously, you’ll want to make sure that users are not able to modify the site during this process.)

2

Clone the site

 Once you’ve completed creating a backup, you’ll be ready to clone the site. You’ll find the ‘Clone site’ option under the gear dropdown in the site’s Flywheel dashboard.

clone1

3

Choose your payment method and data center

Go with the option that applies to you:

 

I’ll pay for my new site now Choose the first payment option. Click the flag icon to choose your new site’s data center. You can cancel or delete the original site later.
I’d like to create the new site as a demo and/or transfer it to a client later Choose “My client will pay later” as the payment option. Click the flag icon to choose your new site’s data center.
I’d like to have an existing subscription applied to the new site Choose “My client will pay later” as your payment option to avoid paying for now, and click the flag icon to choose your new site’s data center.

When you’re finished, contact [email protected] to swap your subscription to the new site.

I already have a bulk plan at the new location Choose the “Add it to a bulk plan” option. You’ll see the name of your existing bulk plan(s) to choose from.


Choose the "My client will pay later" option to create a demo site. Select which data center you prefer from the dropdown.

4

Point DNS to the new site

This step only applies if the original site was live, but if so, you’ll need to point DNS for that site’s domain to the new clone’s IP address. Bear in mind that DNS propagation usually goes very quickly, particularly when simply changing the IP address, but it can potentially take up to 48 hours for full DNS propagation. More on DNS setup here.

If the original site was just a demo site or was not yet live, you can ignore this step.

5

Cancel or delete the original site

 Once the DNS is pointed (if necessary), your new cloned site will be the “real” live site! All web traffic will now be routing to that new site, so the old one can simply be cancelled (if it was paid) or deleted (if it was a demo site).

We understand that this can be a fairly involved process, so if you run into trouble along the way or would like some help handling the move, just contact [email protected] and we’ll get everything sorted out!


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