Business
How to ask clients for referrals
Referrals are just one of the many keys that contribute to your business growth. No matter if you’re working in landscaping, real estate, or web… Read More
54 Articles Tagged Managing clients
Business
How to sell your clients on managed WordPress hosting
You know the value of managed WordPress hosting, but all too often, your client doesn’t. And when you’re trying to wrap up a web design… Read More
Business
How to regroup and rebound after losing a major client
How many times a week does a freelancer hear or read the phrase “feast or famine?” Other than “do what you love,” it’s probably the… Read More
Business
Creating layers of customer support
Shrek taught us that ogres are like onions, but what he forgot to mention is that your customer support strategy is also a lot like… Read More
Business
When a working relationship goes bad: How to fire a client (nicely)
Sometimes, you’ll find yourself doing work for a client that just doesn’t quite see eye to eye with you. No matter what you produce, the… Read More
Business
How to get better client feedback
As designers and developers, our jobs get a lot easier when we receive clear and organized feedback. One-word answers and vague critiques are kryptonite to… Read More
Business
How to get content from clients on time to keep projects moving
“At my agency, every single project was held up because of content.” This quote came from a conversation with a lady that ran a small… Read More
Business
4 reasons networking hasn’t won you freelance clients (and how you can fix that)
Networking is usually pretty “all or nothing.” Either someone avoids it like Comic Sans, or they put their all into it. And when someone doesn’t… Read More
Business
The key to making picky clients happy
Nothing can take the wind out of your sails faster than working with a picky client. Defeating, confusing, surprising (and not always in the best… Read More
Business
Real use case: Growth Suite client reports
Agencies and freelancers across the globe have quickly discovered the powerful agency-branded billing and invoicing functionality of Growth Suite. The… Read More
Business
3 tips for designers to improve communication with clients
Listening to your clients is one of those things that’s easier said than done. Sure they write the checks, which means you should be all… Read More
Business
Setting professional boundaries with clients
Is your client work slowly starting to take center stage on your priority list? While being career-driven is a great aspiration, feeling adequately balanced between… Read More
Business
How to manage client conflict during a web design project
As a web designer, you want to push the limit with your designs in order to create something innovative for your clients. But clients can… Read More
Business, Flywheel
5 outcomes you can expect from Growth Suite’s client reporting
Client reports are an essential component of agency work. As an agency owner, and even as a freelance web developer, you need to be able… Read More
Business
You’ve lost your biggest client. Now what?
Losing your biggest client is downright terrifying, but it’s important to focus on how you’ll keep working. We all have different… Read More
Business, Marketing
The importance of client reports
Agency life is fast-paced and often hectic. Most of the time, your teams are juggling multiple deadlines for several clients who have widely different ideas… Read More
Business, WordPress
20 easy ways to help your clients understand WordPress
Sometimes you get clients who are already familiar with WordPress. Maybe you’re doing a redesign for their site or they’ve had a blog before. Other times… Read More
Business
Selective is smart! Choosing your clients wisely
For fresh freelancers and young agencies, finding new clients and projects is how you stay alive. Oftentimes, this manifests as taking whatever work comes… Read More
Design
It’s time to put an end to free spec work
Speculative work, AKA work done for free, is objectively a bad thing. But for some reason, professionals in the creative field get asked to offer… Read More
Business
How to seal the deal with a new client
Whether you’re freelancing on your own or working with a larger organization, one thing you’ll need to be able to do if you’re going to… Read More
Business, Flywheel, Marketing
Tap into the magic of agency success with Growth Suite
What’s the key to success for any freelancer or agency owner? You don’t need a magic spell, but you do need the right tools to… Read More
Business
5 foolproof ways to attract better clients
Are you familiar with the triple constraint? It’s a project management term that deals with the three restrictions on any project: time, cost, and quality… Read More
Business
5 key elements of a strong client testimonial
As a freelancer, one of the most effective ways to sell yourself to new clients is to allow your old clients to do… Read More
Business
Why properly setting expectations is crucial in any business relationship
At some point in their careers, most creative professionals have to relay bad news or project updates to their team, boss, or clients. Many people… Read More
Business
Fueling new growth: A deep dive into new features for Growth Suite
Using valuable data collected from users across the globe, the engineers behind Growth Suite implemented new updates and features that provide agencies and freelancers… Read More
Business
When and how to drop a client
Here’s a scenario that may sound familiar: You’ve got a great project with an exciting new client. You agree on the project scope, you get… Read More
Business
Introducing Growth Suite: A full suite of tools for agencies and freelancers
If you’re an agency owner or a freelancer, you know it takes hard work to run your own business. But there’s a difference between working… Read More
Business
9 essential questions you need to ask clients before starting a web design project (+ a free template!)
Congratulations! You’ve conquered the competition and landed a new web design client. It’s an exciting time for any designer, as your creative juices are probably… Read More
Business
Loyalty programs and client gifts: Your key to recurring web design work
We’ve talked before about how customer loyalty is pretty much the dream state for your web design business. Loyal customers keep… Read More
Business
The secret to earning your customer’s loyalty
Client loyalty is the bedrock of most businesses, and web design is no exception. When you have solid customer loyalty, you’ve got a healthy bottom… Read More