Our support is all talk! (pop into a chat 24/7)
You’re busy, we get that! Which is why we work on your schedule— 90% of support interactions are solved within a single chat session, creating a better and faster experience for our customers. We believe that when you ask us for help, you should receive support, regardless of the time of day, day of the week, or region of the world you live in.
Get answers 24/7/365
Our global team is ready with helpful answers whenever you need them! Regardless of what time zone you're in or what time you're working, we've got you covered.
Industry-leading support
We completely understand the frustration with typical support experiences, so we’ve created an innovative approach in our handy help box (and no other host has anything like it)!
Expert WordPress advice
Say goodbye to robotic auto-responses and low-quality answers. Our team of technical WordPress experts aren’t just here to clear out a queue, they’re here to support you.
FAQ
As many of the answers as we could compile!
- What in the world is a happiness engineer?!
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It’s our title for a top-notch, customer service expert on all things WordPress, hosting, and site management. While they’re located around the world, every single one starts with a month of training in our Omaha, NE headquarters, so they know Flywheel inside and out!
- Why do you focus on chat support?
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Our goal is to provide you with real answers from real people in real-time, and a chat platform is one of the best ways to do that! Plus, screenshots are incredibly useful for support interactions.
- Do you offer phone support
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Yes! It’s available for all customers paying $250 (or more) a month. Not there yet, but want to be? Talk to our Product Specialists!
- Can I get support for Local?
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If you need help with a Local Connect issue on a Flywheel site, our team is always happy to help! If it’s on the local development side, the Local forums are the best place to get answers.
