At Flywheel, we pride ourself on good, old-fashioned, person-to-person customer support. Our global team of heavily caffeinated Happiness Engineers monitors chat and email 24 hours a day, 7 days a week.
First off, in order to make sure only authorized users are requesting changes to your account and sites, please log in to the Flywheel app at app.getflywheel.com.
For fans of DIY support, our Help Docs include topics ranging from the Flywheel app to general WordPress tips. Our collection keeps getting bigger, so be sure to check back periodically or let us know if there’s an article you’d like to see.
To get in touch with a Happiness Engineer at any time, click Get Help from the app’s main menu.
You can also click the Get Help button in the corner of the window.
Lastly, you can type app.getflywheel.com/help into your browser.
Once you’ve clicked that Get Help button, you should see a “Chat Now” option up at the top of the box that pops up. Our team of nimble-fingered brainiacs are on standby all hours of the day, every day of the week and they are eagerly awaiting your message.
If you ever need assistance, simply open a support ticket with our team at app.getflywheel.com/tickets/new. You can also submit a ticket if you navigate to our main Help page or look for the + Open A Ticket link inside the Get Help tool.
We have a global team monitoring new tickets 24/7. Our team will be sure you get a prompt response and put your site on the path to good health.
Updates to your recent tickets will be shown under the Get Help button as well as on the main Help page. You’ll also receive updates via email.
Continue your conversation either in the app or over email.
For customers with an Agency subscription or any custom plan that includes phone support, Flywheel agents are available to take your calls from 9am – 5pm Central, Monday through Friday.
Customers on these special plans can find our phone number under the Get Help button once they log into the Flywheel app. Our phone agents will help field general requests and serve as a liaison between you and our higher levels of support.
If you’d like to sign up for a custom plan that includes phone support, contact our team for a quote.
New to Flywheel? Start here, we've got all the information you'll need to get started and launch your first site!
How to migrate your site to Flywheel using Flywheel Migrations
How do I go live on Flywheel?
What is a demo site?
Learn all about managing your Flywheel user account, Teams and integrations.
View allFlywheel hosting plans include a ton of great features. Learn about how to get a free SSL certificate, set up a staging site, and more!
Deploying to Flywheel via SSH and GitHub Actions
How do I get started with Staging?
Backups on Flywheel
All the server and setting info you'll need to help you get the most out of your Flywheel hosting plan!
Connecting to Flywheel’s SSH Gateway
Can I access my Flywheel site via SSH?
Can I get access to my database?
Tips and tricks for managing your sites on Flywheel, including going live, troubleshooting issues and migrating or cloning sites.
View allLearn how to connect, deploy, and more with SSH on Flywheel's platform.
Using SSH tunneling to access your site’s database
Deploying to Flywheel via SSH and GitHub Actions
Connecting to Flywheel’s SSH Gateway
Learn more about Growth Suite, our all-in-one solution for freelancers and agencies to grow more quickly and predictably.
Getting started with Growth Suite
Growth Suite: What are invoice statuses?
Growth Suite: What do client emails look like?
Learn more about Managed Plugin Updates, and how you can keep your sites up to date, and extra safe.
Managed Plugin Updates: Database upgrades
Managed Plugin Updates: How to pause plugin updates for a site
Managed Plugin Updates: Plugin Security Alerts
We can help! Check out our Brand Resources page for links to all of our brand assets.
Brand Resources