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Growth Suite: What are invoice statuses?

Updated on June 25th, 2021

From initial generation to payment failure, invoices can find themselves in a varying number of statuses. There are 6 common statuses within Growth Suite:


Active

This subscription is active and will continue to charge your client’s payment method on file on the recurring cadence. No action to take here – just sit back and relax!


Pending

This subscription is awaiting client action. Your client has been notified to log into the client portal and accept the invoice as well as upload a payment method if there isn’t already one on file.


Scheduled

The subscription has been accepted by your client, and is ready to begin on the scheduled start date. No action needed here as we will handle the charge behind the scenes on the expected due date that you selected.


Cancels [date]

The subscription is still active, however, it will not renew again when the current billing cycle ends. It is set to cancel on the date provided in the grey label.


Canceled

The subscription is no longer active, your client is no longer being charged, and you are no longer receiving this revenue. Both you and your client can still access previous receipts associated with this invoice if applicable.


Unpaid

We were unable to process the payment and have notified your client via email. More than likely, their payment method on file needs to be updated. You can do this on your end when viewing their Client information or they can log into the client portal and update it.


Draft

The invoice has been created and soon will be charged. This status should not appear for longer than a few hours. Once the charge attempt as has been made, then it will change to either Paid or Unpaid status.

 

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