Support Channels

Updated on January 5th, 2023

At Flywheel, you can reach our global team of heavily caffeinated Happiness Engineers via chat 24 hours a day, seven days a week. We also have a library of help docs if you’re the DIY type. There are a few ways to get help at Flywheel depending on what type of plan you have.

Tiny, Starter, and Freelance Plan Customers

Once you are logged in, you can click this link and or select a Get Help option shown in the screenshot below.

Get help at Flywheel


After selecting one of those three options you will see a page similar to the screenshot below. You will only see this page if you are logged into your Flywheel account. If you are not logged into your Flywheel account you will be taken to the help docs.

Get help page

From this page, you can start a chat, view any open tickets, or browse the help docs.


After coming into chat, the Flywheel support team may create a ticket to reach the expert support team required to fully investigate and resolve the issue.

Agency/Custom Plan Customers

For customers with an Agency subscription or any custom plan that includes phone support, Flywheel agents are available to take your calls from 9am – 5pm Central, Monday through Friday.

Customers on these plans can find our phone number and the option to open a ticket under the Get Help button once they log into the Flywheel app. Our phone agents will help field general requests and serve as a liaison between you and our higher levels of support.

If you’d like to sign up for a custom plan that includes phone support, contact our team for a quote.

Need help?

If you have any questions our Happiness Engineers are here to help!

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