How Flywheel charges United States sales tax

Updated on December 10th, 2020


Information in this communication does not constitute tax, legal, or other professional advice. If you have questions, please contact your tax, legal, or another professional advisor.

As a software-as-a-service and hosting company, different tax rules may apply to your final checkout total depending on the services/products you are purchasing or where you/your business are located. Let’s dive into the details. Here’s what we’ll cover:

Why is Flywheel collecting sales tax?

The 2018 U.S. Supreme Court decision in South Dakota v. Wayfair changed a long-standing physical presence rule. States can now require businesses to collect sales tax on out-of-state sales if certain sales thresholds are met. So while Flywheel or WP Engine may not have been required to collect sales tax in your state in the past, this requirement has changed.

Does sales tax apply to me?

We calculate and collect sales tax based on your billing address. If you’re in a state or jurisdiction where our products or services are taxable, your bill total will include sales tax.

You can find or update your billing address by following the steps below.

Which Flywheel products and services may be subject to sales tax? 

  • Subscription fees
  • Transaction fees
  • Service fees
  • Support fees

This may include products and services such as hosting, Add-ons, Paypal transaction fees, etc. Sales tax calculations and the product or service it applies to depend on the state or jurisdiction you reside in. If you have any other questions, feel free to contact us at [email protected].

Which US states require Flywheel to collect sales tax?

  • Connecticut (CT)
  • Hawaii (HI)
  • Ohio (OH)
  • South Dakota (SD)
  • Texas (TX)
  • West Virginia (WV)

In quarter one of 2021, we’ll be collecting sales tax that applies to customers in the states listed.

We will continue to share updates on timelines and may add other jurisdictions as they become applicable in the future.

How does Flywheel calculate sales tax?

Any applicable sales tax for your organization is calculated based on the billing address we have on file. Sales tax rates vary by state/jurisdiction.


If you don’t believe the address on your last bill is correct, please update it. Details on how to do so are in the next section!

How do I update my billing address?

Because sales tax is calculated based on your billing address, we need the most up-to-date address on file. You can update it with the following steps:

  1. Log in to your Flywheel account and hover your profile image in the top-right corner. Select “Billing” from the drop-down menu.


    If there is a missing or incomplete address, you may see an alert asking you to update the billing address of your subscription(s).


    If you need to update the address or information for your Organization, click your name and select the Organization you wish to make changes to from the drop-down.
  2. To update your address, choose your subscription, verify the information is correct or add your address, and click save.
  3. If you would like to save the address to multiple subscriptions, select “Yes, apply to more subscriptions” and select all that apply.


    If you do not see the message above, go to your billing page, click “Details” next to the subscription name, and click “Edit address.” Add your billing address and click “Update billing address.”

How do I provide a tax exemption certificate?

Please send a copy of your completed exemption certificate to [email protected]. Upon receipt, we will review your certificate to ensure it’s valid. Once accepted, we will not apply sales tax to future invoices.

For other questions about sales tax at Flywheel, contact us at [email protected]. Thanks for working through this transition with us!

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