Site security on Flywheel

Looking for the Site Health Checker? Check out this help doc. For best practices to improve your site’s security check out this help doc.

WordPress core files are locked down

One of the great things about WordPress is that everything is built around the same core software.  This allows plugin and theme authors to create awesome tools and designs that can be used by anybody running WordPress.

One of the not-so-great things about WordPress is that the same core that makes plugin and theme development easy can also make spreading malware easy.  Hackers love code shared by a large number of people since it allows their malicious changes to one piece of software to then to achieve wide-spread damage. What better place to make these kinds of changes than in the set of files every WordPress site is guaranteed to have: the WordPress core?

On Flywheel, nobody can overwrite your WordPress core files.

Everything in your WordPress install is locked down tight, aside from your custom content. Does somebody want to edit your wp-config.php file in order to peddle creepy products on your site? Not on our watch!

Automatic WordPress updates

In order to prevent outsiders meddling with your stuff, we make sure your site is running the latest and greatest version of WordPress. These updates often include security patches, which close any doors and windows that hackers may have found in previous versions.

On Flywheel, these updates are automatic and usually happen within a few days of their release.

Insecure passwords? Not on our watch.

Although it may not seem like a big deal, having hard-to-guess username and passwords really goes a long way on WordPress. Due to the uniform structure of WordPress, a lot of web bots will crawl across websites, simply appending a /wp-admin to the domain name. If the page loads, the bot will start trying username and password combos starting with some of the most common insecure passwords. So if you have a user named admin and a password of password1234, you’re at a pretty high risk of getting hacked.

That’s why Flywheel goes to great lengths to ensure that our customers use strong passwords. From our app to WordPress itself, if you try to create a new password that doesn’t make the cut, we’ll let you know.

Intelligent IP blocking

Intelligent IP address blocking on Flywheel detects intruders and blocks them across all sites on our servers within seconds.
We monitor popular points of entry for hackers and immediately lock out any IP address trying to get through. These points include:

• Failed SSH Access Attempts
• Failed WordPress Login Attempts

Flywheel uses a variety of techniques to block traffic starting with preventing known malicious IP addresses from opening a session with the server, which is a very severe and immediate action.

Malware prevention

We pride ourselves on keeping the bad guys out of your site’s files and database through the preventative security measures mentioned above. That being said, malware prevention is an ongoing cat and mouse game where systems have to react and adapt to the ever-changing security gaps introduced by third-party plugins, third-party themes, or weak passwords.

One way we combat this on Flywheel is by providing Plugin Security Alerts via email for each of your sites. That way, if a vulnerability is found, you can quickly update the plugin and secure your site.

In the event that you do find your site compromised by a plugin or theme vulnerability, Flywheel’s Happiness Engineers can jump in right away and get to work cleaning up the infection. We’ll also notify you of our progress along the way.

Free Malware Removal

If your site becomes infected with malware while on the Flywheel platform please reach out to our Happiness Engineers here. We will then follow our internal security procedures to scan the site, clean any malware found (if any), and report back to you with the results. Keep in mind that a security scan and cleaning can take up to 24 hours to complete and may require changes to your website. Our processes include creating a backup checkpoint prior to cleaning should anything break.

When reaching out for assistance triaging a potential security issue please include any screenshots, logs or areas where the issue can be replicated. Replicating in these ways helps us resolve the issue far more quickly.

We understand there are many concerns that come up if one of your sites becomes infected by malware – however, if you have no specific indication that a site has been infected by malware, we will not be able to submit it for a deep level scan and cleaning.

Some examples of free security scan services:
Sucuri Site Check
WPSec
WordPress Security Scan by HackerTarget

There are also a variety of security plugins that include malware scanning functionality:
Wordfence
Sucuri

Fastly WAF

The WAF detects malicious request traffic sent over HTTP and HTTPS using rules based on Fastly, Trustwave ModSecurity Rules, and the OWASP Top Ten. It helps protect against application-layer (layer 7) attacks such as SQL injection, cross-site scripting, and WordPress specific vulnerabilities.

Blocking is done at the edge, so malicious traffic is never sent down to the Flywheel Cloud Platform.

We have Flywheel branded 403 pages which will display request ID’s when a customer hits a blocked rule. This helps support narrow down the issue when troubleshooting.

Need help?

If you have any questions our Happiness Engineers are here to help!