Why can’t I install Simple SSL? Why won’t Simple SSL validate?

Updated on July 14th, 2021

If Simple SSL fails to install for one or more domains, an error message will display in the Domains list:
And/or the SSL Certificates card:


Due to limits imposed by Let’s Encrypt™, multiple failed attempts to enable Simple SSL within an hour can result in a short lockout period before another attempt can be made. Check out this help article for more information:

What this error means

This message indicates that Simple SSL failed to validate because the DNS is not properly pointed to the Flywheel IP address. Clicking “How do I do this?“or “Troubleshoot DNS issues” will take you to a Flywheel help article which describes DNS setup in more detail.

Once you’re satisfied that DNS is properly set up, you can click the Check DNS button to confirm. If the domain is now pointed to Flywheel, try enabling Simple SSL again.

Still need help?

Please reach out to our Happiness Engineers, and we’ll dig into the problem for you!

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