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Growth Suite: How your clients can pay via ACH transfer

Updated on February 16th, 2022


ACH is fully available to all Growth Suite customers but is still in beta to ensure we work through any bugs you may discover.


ACH transfers with Growth Suite

When you send an invoice to a client in Growth Suite, they can either submit payment to you via credit/debit card or the Automated Clearing House (ACH) Network – commonly referred to as a bank transfer or ACH transfer.

There are some clear benefits when your clients use ACH transfers, let’s dive in below.

Note

You can only accept funds from your clients in US dollars from US bank accounts. In addition, your account must have a US (USD) bank account to accept ACH payments.

What is ACH?

ACH transfers are a way to move money between accounts. ACH transfers are electronic, bank-to-bank money transfers processed through the ACH Network. They are a cost-effective and simple payment solution that reduces potential barriers for your customers to pay via credit card.

Learn more from Stripe’s ACH guide.


Why ACH?

The biggest benefit of your clients paying you via ACH over credit/debit card is that the fees are .8% capped at $5 (as opposed to payments via credit/debit are 2.9% with no cap). Learn more about the benefits of ACH (including tips on how to get your clients to pay via ACH).


How do my clients pay via ACH?

Once you create and send off an invoice (either recurring or one-time), your client will be prompted to create a client portal account. Once created and logged in, they will be able to review the pending invoice details. At this point, they will be able to add a payment method on file (and in turn, to pay the pending invoice).

  1. Here you’ll see they have the option of adding a card or bank account. To set up ACH payments, they must select Bank, and provide the account holder name and email address.

    Note

    Only your clients can set up ACH payment methods. You’ll still be able to add credit/debit cards on their behalf, but the clients must authorize and set up the ACH connection on their own through the client portal.
  2. Before clicking “Connect Bank Account”, your client will be presented with the following mandate:
  3. After clicking “Connect Bank Account”, your client will need to agree to the following:

    Note

    There is fine print displayed during ACH setup which lists Flywheel as the originator of the Stripe link.
  4. Your client can then search for and select their bank.
  5. Your client can then log into their bank.
  6. From here, your client can select the bank account they want to set up for ACH bank transfers.
  7. Using Stripe’s Instant Verification, the connection will either succeed or fail.
  8. Upon successful completion, your client will now see the connected bank account as an active payment method in the client portal.

Note

ACH payments take up to 5 business days to receive acknowledgment of their success or failure. Because of this, your Stripe balance takes up to 7 business days to reflect ACH payments in your available Stripe balance.

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